November 03, 9:40am GMT

Good morning,

We've become aware of a increased number of calls regarding our Hosted Exchange service and Password prompts on Outlook and Mobile.

We are investigating as we speak to confirm if this is a fault with our platform.

There is some indication that OWA should work from some of the customers we've spoken to so far.

We should have fault confirmation shortly.

We apologise for any inconvenience caused.

November 03, 9:57am GMT

Good morning,

We've performed some work to attempt to alleviate this issue, however we're currently investigating other possible causes. 

In some cases OWA does not appear to be proving to be a resolution.

If you've not raised a ticket already, please can you provide some example affected users and when the issue started for them if possible, when raising your case.

If you already have a case, and that information was not provided, please can you update it with that.

Kind Regards,

Giacom Service Desk