Outbound emails delayed on Outbound Hosted Exchange emails
Outbound emails delayed on Outbound Hosted Exchange emails
December 01, 2:09pm GMT
December 01, 2:09pm GMT
We are currently aware of a delay on outbound emails leaving the Hosted Exchange platform.
At this time our engineers are investigating to confirm the full scope and to resolve the issue.
If you encounter this issue, please contact our technical support team.
We will keep you advised of our progress.
December 01, 4:14pm GMT
December 01, 4:14pm GMT
Our engineers have isolated the cause of the issue and we are currently working towards resolving the problem.
If you are still experiencing this issue, please provide the headers of received delayed emails to our technical support team.
We will use this information to further investigate the problem.
December 02, 8:48am GMT
December 02, 8:48am GMT
Good morning,
Our teams resolved this issue yesterday around 5PM, mail delays should no longer be occuring.
If you are still having this issue, please ensure the emails were sent after 5pm yesterday. If not, please get them to test again.
We identified the issue to be one of the outbound servers in our cluster, which has been removed for further investigation and repair.
Our apologies for any inconvenience caused.
Kind Regards,
Giacom - Service Desk
