ConnectWise are beginning the phased restoration of Cloud Backup, starting with Microsoft 365 backups and restores through a new, security-hardened application. ConnectWise recognize the disruption this interruption has caused your business and customers and appreciate your patience as we restore service.

You must re-authorize each Microsoft 365 tenant using the new application, “ConnectWise Cloud Backup for M365,” to resume backup and restore operations. Other features will return in phases over the coming days.

What you need to do

1. Reset your password and sign in. Visit the Cloud Services portal and select Forgot password to create a new password. Previous passwords were reset as part of our security measures.

2. Complete multifactor authentication setup. If MFA is not already configured, you will be guided through setup before continuing.

3. Re-authorize each Microsoft 365 tenant. Follow the instructions for your authentication method to authorize ConnectWise Cloud Backup for M365:

Self-authentication instructions
Delegated authentication instructions
Partner Center authentication instructions

Use the new application and the linked instructions. Do not re-enable previously disabled applications unless ConnectWise specifically instructs you to do so. Continue following the investigation guidance for your own and managed customer tenants; re-authorization does not replace that review.

Technical restoration webinars: Join a step-by-step walkthrough of the re-authorization process and restoration instructions. Recommended attendees include Microsoft 365 administrators and the technical teams responsible for reconnecting customer tenants. Register for technical restoration webinars

How services and features will return

Phase 1 — Backups and restores

- Backup snapshots: Microsoft 365 backups resume for re-authorized tenants as service is enabled.
- Restores: The ability to run restore jobs becomes available.

Phase 2 — Customer access and monitoring

- End-Customer Self-Service Portal: Customer users regain portal access and can complete re-authorization where required.
- Backup Monitoring: Monitoring dashboards return. Snapshot history will show the gap between the last completed snapshot before the interruption and the first successful snapshot after backups resume.


Phase 3 — Reporting and additional features

- Backup Health: Reporting returns. Resources may initially appear as “parked” while discovery completes and statuses update.
- Export: Export jobs become available.
- Billing: Billing functionality and reporting return.


Phase 4 — Notifications

- Notifications resume after supporting services are operating, helping reduce duplicate or misleading alerts during recovery.


Re-authorization alone does not confirm that backups have resumed. Once backup capabilities are available for your tenants, verify that new snapshots complete successfully.