We are aware of the recently disclosed global PHP vulnerability and are actively monitoring the situation across our supplier ecosystem.

While our current assessments show that Giacom services are not directly impacted, a number of our suppliers are currently undertaking assessment and remediation activities. As a result, some services delivered by certain suppliers may experience temporary delays or disruption while protective measures are implemented.

We are in active communication with our suppliers to understand any potential impact and are reviewing available operational contingency arrangements where appropriate to minimise disruption wherever possible, to help manage potential service impact and to maintain service continuity.

We will continue to monitor the situation closely and provide further updates where necessary. We appreciate your patience and understanding while the wider industry responds to this vulnerability.

Service restoration work is progressing. ConnectWise anticipate completing the testing and security validation of the restored environment by the end of this weekend. Subject to successful completion, this milestone will allow them to begin returning capabilities to partners in phases.

What partners can expect:

     - Backup restoration access first. For partners who need to restore data from existing backups, ConnectWise will provide a process to do so. They currently anticipate enabling this capability early next week, following successful service restoration testing and validation.

     - Full service re-enrollment to follow. ConnectWise will then begin phased re-enrollment, providing step-by-step instructions, video tutorials and webinars to help partners re-establish service and verify successful operation.

Keep affected application connections disabled until ConnectWise provides instructions that apply to your service. They will share confirmed availability and any changes to the anticipated timing through the Trust Center.

Investigation and monitoring continue alongside restoration. Existing backup archives remain encrypted, isolated and preserved, with no indication of compromise. ConnectWise have no indication that other ConnectWise products, services or offerings are impacted by this incident.

Reviewing individual Microsoft 365 environments remains essential. Continue following the technical investigation and remediation guide and using the technical webinars for your own and managed customer environments.

ConnectWise recognize the continued disruption to your business and customers and remain focused on restoring service safely.