Hello,

Acronis has started migrating customer tenancies from EWS to Graph API, ahead of Microsoft retiring EWS in October 2026.

This is phase 1 of the migration, running from 05/06/2026 to 20/06/2026. Phase 2 is planned for late September 2026.

During the migration, Cloud-to-Cloud backups will fail - this is expected. Once a customer’s migration is complete, you’ll need to re-authenticate the Microsoft 365 connection in the Acronis portal. Backups will then resume.

Please note:

• The first backup after migration will be a new full backup
• Subsequent backups will continue as normal

There may be some additional invoicing due to a new backup chain being created. If you notice this, speak to your Account Manager or Partner Success team.

Kind regards,

Giacom - Cloud Support

Hello,

We’re currently investigating an issue where updated Bitdefender GravityZone usage isn’t syncing to Cloud Market. This doesn’t affect your ability to use Bitdefender, but for the most up-to-date usage, you’ll need to run a report directly in GravityZone. 

To run a report:

• Log in to GravityZone
• Go to Reports > Add
• Select Monthly License Usage
• Choose the reporting interval (this month or last month)
• Select your target (full estate or specific customers)
• Save

There may be an impact on Bitdefender invoicing while we resolve this. If you think your invoice may be incorrect, please contact your Account Manager or our Partner Success team.

Kind regards,

Giacom – Cloud Support