Good Afternoon,

We have had a further update from the TalkTalk Team and the issue should now be resolved.

Please can you retest and if you are still experiencing issues, please get in touch with the Technical Support Team to investigate further.

We will keep this case in a monitoring state before closing.

Following on from further testing and the lack of further reports we are not confident the issue is fully resolved.

If any Exchange 2016 users still see an issue logging into webmail.giacomcp.com please raise a ticket for us to investigate directly.

We have now released a fix for this, both Customer admins and Engineers are now loaded as expected and can be created/modified as required.

Microsoft have confirmed that a restart of their infrastructure resources has resolved the issue with mail flow.

This has also resolved minor issues that were impacting Exchange changes such as mail forwarding and alias changes.

We are resolving the parent record on our side for this issue. Please reach out to our technical team if you encounter any further problems

.

Good morning, 

After monitoring this issue after it's resolution we are now happy to close this.

Any orders placed that were delayed or failed have now been completed.

If you placed an order and did not get a confirmation email, please check your customer in the cloud.market via Manage services to see if the order was placed. If not you are free to place it as usual.

Good Afternoon,

We are pleased to confirm that users are now able to connect to https://eu-cloud.acronis.com again.

After querying this with our contacts at Acronis, this was caused due to a temporary outage of their Data Centre.

We apologise for the inconvenience this may have caused.