ConnectWise have recently identified unauthorized access to application identities within the ConnectWise Cloud Backup (formerly known as SkyKick) Services environment.

As a protective measure for you and your clients, ConnectWise are shutting off Cloud Backup application access. This will interrupt backup services for customers until further notice.

ConnectWise have no indicators to date that Cloud Backup partner backup data has been compromised. Your existing cloud backup archive is not impacted by this service interruption and will be accessible once services are restored. Our investigation and remediation efforts are ongoing.

Please refer to the ConnectWise Trust Center for updates and published guidance on monitoring your environment. Coordinate with your security team or managed security provider to review unusual application sign-ins and permission changes. Report suspicious activity to SecurityPartnerSupport@ConnectWise.com.