Hello,

We’re currently investigating an issue where updated Bitdefender GravityZone usage isn’t syncing to Cloud Market. This doesn’t affect your ability to use Bitdefender, but for the most up-to-date usage, you’ll need to run a report directly in GravityZone. 

To run a report:

• Log in to GravityZone
• Go to Reports > Add
• Select Monthly License Usage
• Choose the reporting interval (this month or last month)
• Select your target (full estate or specific customers)
• Save

There may be an impact on Bitdefender invoicing while we resolve this. If you think your invoice may be incorrect, please contact your Account Manager or our Partner Success team.

Kind regards,

Giacom – Cloud Support

Good morning,

We've had a number of reports of orders showing as complete with Giacom but not showing up in the associated Microsoft tenancies. 

There is currently a outage impacting Azure in certain regions that we believe to be causing orders to be stuck in a pending side within Microsoft's system.

As soon as we have further info on this, we will let you know.

Kind regards,

Jon Donoghue
Team Manager - Modern Workplace
Giacom - Service Desk