ConnectWise have completed our preparations for phased partner restoration and are awaiting a required third-party validation. They are working closely with the provider to complete this process as quickly as possible and are ready to begin phased restoration once validation is complete. 

ConnectWise recognize that this delay extends the disruption to your business and customers. They are focused on resolving this dependency, restoring your access safely and keeping you informed at every step.

What partners can expect:

1. Backup restoration access first. ConnectWise will first enable a process for partners to restore data from existing backups.

2. Full service re-enrollment to follow. Phased re-enrollment will be supported by step-by-step instructions, video tutorials and webinars to help partners re-establish service and verify successful operation.

Keep affected application connections disabled until ConnectWise provides instructions that apply to your service. They will announce when partner restore access is available and provide the steps required to use it.

Investigation and monitoring continue. Existing backup archives remain encrypted, isolated and preserved, with no indication of compromise. ConnectWise have no indication that other ConnectWise products, services or offerings are impacted by this incident.

Reviewing individual Microsoft 365 environments remains essential. Continue using the technical investigation and remediation guide and technical webinars for your own and managed customer environments.