Current Status

Performance issues

Uptime Summary for Cloud.Market

TOTAL UPTIME FOR THE LAST 30 DAYS
100.00 %
Performance issues
Affected components: Cloud Market

Incidents

This Week
June 29, 10:00am GMT
Hosted Voice
Jun-29, 5:59pm GMT
[In progress]

Good Afternoon,

We have had a further update from the TalkTalk Team and the issue should now be resolved.

Please can you retest and if you are still experiencing issues, please get in touch with the Technical Support Team to investigate further.

We will keep this case in a monitoring state before closing.

Last Week
Exchange 2016
Jun-27, 9:00am GMT
[Closed]

Following on from further testing and the lack of further reports we are not confident the issue is fully resolved.

If any Exchange 2016 users still see an issue logging into webmail.giacomcp.com please raise a ticket for us to investigate directly.

Cloud Market
Jun-23, 12:30pm GMT
[Closed]

We have now released a fix for this, both Customer admins and Engineers are now loaded as expected and can be created/modified as required.

June 21, 11:21am GMT
Microsoft 365 Dynamics Exchange Online Power Platform
Jun-22, 8:42am GMT
[Closed]

Microsoft have confirmed that a restart of their infrastructure resources has resolved the issue with mail flow.

This has also resolved minor issues that were impacting Exchange changes such as mail forwarding and alias changes.

We are resolving the parent record on our side for this issue. Please reach out to our technical team if you encounter any further problems

Acronis Acronis Cyber Cloud Acronis Backup Acronis Files Cloud
Jun-21, 9:42am GMT
[Closed]

.

June 20, 3:08pm GMT
Microsoft 365 Dynamics Exchange Online Power Platform
Jun-21, 9:13am GMT
[Closed]

Good morning, 

After monitoring this issue after it's resolution we are now happy to close this.

Any orders placed that were delayed or failed have now been completed.

If you placed an order and did not get a confirmation email, please check your customer in the cloud.market via Manage services to see if the order was placed. If not you are free to place it as usual.

Acronis Acronis Cyber Cloud Acronis Backup Acronis Files Cloud
Jun-20, 2:52pm GMT
[Closed]

Good Afternoon,

We are pleased to confirm that users are now able to connect to https://eu-cloud.acronis.com again.

After querying this with our contacts at Acronis, this was caused due to a temporary outage of their Data Centre.

We apologise for the inconvenience this may have caused.

History

Jun 30
Jun 29
Jun 28
Jun 27
Jun 26
Jun 25
Jun 24
Acronis Acronis
Acronis Cyber Cloud Acronis Cyber Cloud
Acronis Backup Acronis Backup
Acronis Files Cloud Acronis Files Cloud
Azure Azure
BitDefender BitDefender
Cloud Market Cloud Market
Billing API Billing API
Cloud Network Drive Cloud Network Drive
Cloud Server Cloud Server
DeliverySlip DeliverySlip
Email Security Email Security
Giacom Giacom
Exclaimer Exclaimer
Giacom Knowledgebase Giacom Knowledgebase
Gamma Gamma
Hosted Exchange Hosted Exchange
Exchange 2010 Exchange 2010
Exchange 2013 Exchange 2013
Exchange 2016 Exchange 2016
Hosted Exchange Backup
Hosted Voice Hosted Voice
Microsoft 365 Microsoft 365
Dynamics Dynamics
Exchange Online Exchange Online
Power Platform Power Platform
Nuvolex Nuvolex
Sophos Sophos
SkyKick SkyKick
Symantec Symantec
TitanHQ TitanHQ
ArcTitan ArcTitan
SpamTitan SpamTitan
WebTitan WebTitan
Vade Secure Vade Secure
uSecure uSecure
Webroot Webroot