[In progress]
Restoration of Cloud Backup, formerly SkyKick, continues. Many partners have re-enrolled their tenants, and ConnectWise are focused on helping the remaining partners reconnect and resume protection for their customers.
Since the last update, Backup Health reporting, Export jobs, and Marketplace APIs have become available. Billing and other remaining capabilities are still being restored.
If you have not yet re-authorized your customer tenants, please take action now. Re-authorization is required to resume Microsoft 365 backups and restores.
Restoration progress
- Phase 1 complete — Backups and restores: Backup and restore capabilities are available for re-authorized Microsoft 365 tenants.
- Phase 2 complete — Customer access and monitoring: The End-Customer Self-Service Portal and Backup Monitoring dashboards are available.
- Phase 3 partially complete — Reporting and additional features: Backup Health reporting and Export jobs became available on November 3. Billing functionality, including the Billing API and Management portal billing reports, remains in progress.
- Phase 4 partially available — Notifications: Core notifications are live. Additional notifications are being enabled gradually to reduce excessive alerts during recovery.
Additional service availability
- Marketplace APIs: Restored November 3.
- Migrations: Restored October 28.
- SaaS Security and Cloud Automation: Fully restored. Partners must reconnect their Microsoft 365 and Azure integrations using the technical reconnection guidance.
- Platform backup dashboard: Not yet fully restored.
Actions for partners
1. Sign in to the Cloud Services portal.
- If you use a portal username and password: Reset your password and complete multifactor authentication setup if prompted.
- If you sign in using Microsoft 365 authentication: A password reset is not required. A tenant administrator must sign in and consent to the permissions requested by the new portal application.
2. Re-authorize each Microsoft 365 tenant.
Follow the re-authorization instructions to authorize ConnectWise Cloud Backup for M365. Our technical restoration webinars provide step-by-step guidance.
3. Verify that backups have resumed.
Re-authorization alone does not confirm that backups are running. Verify that new snapshots complete successfully for each tenant. Snapshot history will reflect the gap between the last successful backup before the interruption and the first successful backup after service resumes.
Do not re-enable previously disabled applications unless ConnectWise specifically instructs you to do so. Continue following the published investigation guidance for your own and managed customer environments.
Further updates will be published as significant developments are confirmed.
Visit the ConnectWise Trust Center for current status and guidance. For restoration assistance, contact cloud-support@connectwise.com. Report suspicious activity to SecurityPartnerSupport@ConnectWise.com.
