Connectivity Issues when using Mobile Devices

Incident

March 01, 2:17pm GMT

Connectivity Issues when using Mobile Devices

Status: Closed

Start: February 28, 2:29pm GMT

End: March 01, 2:17pm GMT

Duration: 23 hours 47 minutes

Affected Components:

Hosted Exchange Exchange 2016

Update

February 28, 2:29pm GMT

We have received multiple reports of users experiencing connectivity issues for their Hosted Exchange mailboxes on mobile devices.

We are investigating this as we speak, however to help investigate further, please can you provide the following information:

- List of affected users

- Affected device platform (Android or iOS) and OS version

- Is the Native Mail App being used, or the Outlook app?

- Please run the following connectivity test, and provide the results as a .html file. An option to do this will be on the top right hand side of the results page:

https://testconnectivity.microsoft.com/tests/Eas/input

Resolved

March 01, 2:17pm GMT

After monitoring and feedback from existing cases, we believe the issue is now resolved.

The Infrastructure Team identified an issue with the ActiveSync service within one of the Exchange servers, and after rectifying this, affected users have since been able to connect without issue.

If you are continuing to experience issues, please reach out to the Technical Support Team to investigate further.