Email Delays on the Hosted Exchange
Email Delays on the Hosted Exchange
April 18, 8:25am BST
April 18, 8:25am BST
We can confirm at this time we are seeing email delays on our Hosted Exchange platform.
All environments are currently affected (2010, 2013, 2016)
Mail flow is still working but the delay is having an impact on traffic and performance.
Our engineers are working towards a solution with the upmost urgency.
If you are encountering this issue, please contact our Technical Support team with the following information:
1) List the affected users and customers
2) Specify if outbound, inbound or both inbound and outbound is affected
3) Please provide email examples of received delayed emails (this will allow us to investigate the message headers to see where the behaviour is occurring)
We will relay this information to our Exchange team for
further analyse while they continue to work towards a solution.
We will keep you advised of our progress
April 18, 9:21am BST
April 18, 9:21am BST
Good morning,
We've begun remediation work on this issue. In short there is an issue with one of our data centres and a full fail over to our other data centre is almost complete. This means that all users should stop seeing any further issues regarding connectivity and delays.
However, emails sent this morning that were routed to the other data centre will be queued for delivery until such a time where these services are restored. If you have any customers who have urgent or time sensitive emails that were sent this morning, we recommend advising them to resend these after around 9.30 and get confirmation of recipient. It would also be worth advising in these emails they may get a copy of these emails later in the day once these services are fully restored.
We apologise for any inconvenience caused.
Kind Regards,
Giacom - Service desk
April 18, 10:04am BST
April 18, 10:04am BST
Good morning,
Our fail over is complete now and all traffic is being routed to our working data centre.
As an additional positive, all queued emails are being re-routed and we expect the queues to be finished in roughly one hours time.
We will leave this open until the time our other data centre is restored.
We apologies for any inconvenience caused.
Kind regards,
Giacom - Service Desk
April 18, 11:24am BST
April 18, 11:24am BST
Good morning,
The issues sounding our Hosted Exchange platform are almost fully resolved.
We now need to fail back to our other data centre, so our services are balanced as they are supposed to be. We're beginning this process and your users may experience a slight interruption to their services of around 15 minutes whilst we do this. We apologise for the inconvenience but this is necessary for the continuity and continued upkeep of our services.
If you have any issues after this please ensure local caches are cleared and you've tested the OWA.
IF you continue to have issues after that please let us know.
Kind Regards,
Giacom - Service desk
April 18, 1:58pm BST
April 18, 1:58pm BST
Good afternoon,
After monitoring our services, after the fail back, we are confident that all Hosted Exchange platforms are back and running as expected and any queued emails have all been processed.
We severely apologise for the inconvenience caused.
If you do continue to have any issues, please ensure that any local caches have been cleared and mail clients have been rebooted. If you still have issues, please let our Support team know.
Kind Regards,
Giacom - Service Desk
