Cloud.Market issues
Cloud.Market issues
January 10, 9:30am GMT
January 10, 9:30am GMT
Good morning,
We are aware of an issue in which users are unable to login to the Cloud Market, as when you enter your username, you receive the error "Login failed. Please try again later."
We are investigating this at high priority, and we will aim to provide a further update as soon as possible.
We apologise for the inconvenience this will be causing.
January 10, 9:48am GMT
January 10, 9:48am GMT
Upon further investigation, we have found that partners utilising the Microsoft 365 Account Link are not affected.
We are continuing to investigate further, and we will provide further updates as soon as possible.
January 10, 11:18am GMT
January 10, 11:18am GMT
Good morning,
The scope of the issue for this has been further defined after further
investigation and we now understand that this is impacting multiple
interactions within Cloud.Market.
After further troubleshooting from our internal teams, we have found that the issue has evolved and is affecting multiple Cloud Market services, for example creating customers, users and ordering services. We are investigating this at the highest priority, and aim to provide further updates as soon as possible.
Kind regards,
Giacom Service Desk - Cloud
January 10, 4:11pm GMT
January 10, 4:11pm GMT
After further testing and confirmed reports, the issue appears to be resolved and services are running as normal.
Please can you retest, and if you are continuing to experience issues, please reach out to the Service Desk and we will investigate further.
We will be keeping this in a monitoring state for the time being.
We appreciate your patience on this matter.
January 11, 11:09am GMT
January 11, 11:09am GMT
Good morning,
After extensive monitoring, we are now content to resolve this incident.
If you are continuing to experience issues, please ensure that you clear your browser cache and try again. If the issue persists, please reach out to the Service Desk to investigate further.
