Exclaimer Add-In Issues when sending mail items.

Incident

January 29, 9:58am GMT

Exclaimer Add-In Issues when sending mail items.

Status: Closed

Start: January 25, 10:09am GMT

End: January 29, 9:58am GMT

Duration: 3 days 23 hours 49 minutes

Affected Components:

Exclaimer 365 Email Signatures

Update

January 25, 10:09am GMT

Good morning,

We have received multiple reports of issues with the Exclaimer Add-in for Outlook, not allowing people to send emails from their local Outlook installs.

The issue described is when pressing "Send", the error presented is "Exclaimer is working on this" or "Add-ins are still running on this message. The message won't be sent until the add-in completes. Do you want to wait for them to finish?".

Please note that Exclaimer are aware of this issue and are working with Microsoft to get a release to fix this.

The workaround advised by Exclaimer support currently, is to reduce the deployment of the add-in via the steps detailed in the video below.

https://www.loom.com/share/f1ed97e2daa44d659311db0a095947a1?sid=da2f89ef-3c1b-47e5-a1fd-e24a15bb9584

Please raise a case to our support team, if you encounter the issues mentioned above.

We will continue working with Exclaimer to get updates and a fix on this.

Monitoring

January 25, 2:47pm GMT

Good afternoon,

Thank you for your patience on this Exclaimer add-in issue, while we worked with Exclaimer to find the fault.

Please note that Exclaimer have now rolled out a fix for this, the details of it are below:

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A new update has now been released that contains a fix for the behaviour you have been seeing, this was released at 4.47 am UTC today and will start automatically rolling out to all customers via Microsoft's Integrated Apps feature.

The latest version is 1.12.300.3, please see the steps below to confirm that this has been made available to your tenant.

Confirming the version of the Exclaimer Add-In in the Microsoft Admin Center

Here is a short video showing this

(https://www.loom.com/share/e1a368658c6c41aa936aa50019e6507e?sid=9158e5b1-42aa-4a5a-b904-d70a75962381)

In some cases, you may need to manually update the add-in via the Integrated Apps portal or install again from the App Store if you have previously sideloaded via the Custom Apps option.

Please see below the steps for this:

How to manually update the add-in in Integrated Apps: https://support.exclaimer.com/hc/en-gb/articles/13359521843357-How-to-update-the-Outlook-Add-in

How to reinstall the Add-in if you have sideloaded previously: https://support.exclaimer.com/hc/en-gb/articles/13256832412701-How-to-remove-the-Exclaimer-Outlook-Add-in-app-once-installed

Install Exclaimer Outlook Add-in: https://support.exclaimer.com/hc/en-gb/articles/360020741398-Install-Exclaimer-Outlook-Add-in

The deployment to your end users can take up to 24 hours to reach all your users, based on Microsoft's estimates.

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Please let us know if you encounter any further issues after following the above steps, please also allow for up to 24 hours when attempting the above.

Resolved

January 29, 9:58am GMT

Good Morning,

Thank you for your patience while we monitored this further.

We have received no further communications from our partners or from Exclaimer support, advising the issue has re-occurred since the fix was rolled out by Exclaimer.

We will now close this as resolved, however please do not hesitate to contact us should you require any further assistance.