Unable to place orders in the Cloud Market
Unable to place orders in the Cloud Market
May 06, 11:00am BST
May 06, 11:00am BST
Good afternoon,
We are currently experiencing issues with new orders placed on the Cloud Market, this is affecting all products and services during the provisioning journey.
Our software development team are looking into this currently but we currently do not have an ETA on when this will be fixed.
If you encounter any issues ordering licenses, please contact our support team by emailing Helpdesk@giacom.com or calling in on 03304 333 888, Option 4, Option 4 and Option 4.
We appreciate your patience while we work on this.
May 07, 8:33am BST
May 07, 8:33am BST
Good morning,
The issue for this is still being investigated by the Development Team at high priority and we will aim to provide a further update as soon as possible.
We apologise again for the inconvenience this is causing and appreciate your patience.
If you have any queries, please contact our support team by emailing Helpdesk@giacom.com or by calling in on 03304 333 888 > Option 4 > Option 4.
May 07, 10:20am BST
May 07, 10:20am BST
After further investigation from the Development Team, they have identified the issue, and a fix has now been implemented.
Orders now look to be processing again as normal. If you are attempting to place an order and are continuing to experience issues, please can you clear your browser cache/open a Private Browsing window then try again.
If the issue persists, please reach out to the Service Desk to help investigate further.
We will be keeping this in a monitoring state for the time being. We apologise again for the inconvenience this has caused.
May 07, 10:47am BST
May 07, 10:47am BST
Good morning,
To provide a further information on the previous post, please refrain from placing multiple orders in a small time frame, to prevent the risk of duplicating the number of licences which are processed.
When you place an order, please allow up to an hour for the order to process. If you find that after an hour, there is still no sign of the order, please reach out to the Service Desk to investigate further.
May 07, 2:09pm BST
May 07, 2:09pm BST
Good afternoon,
After further monitoring, orders have been processing successfully. Along with the lack of new reports, we are confident the issue is now resolved.
We will be closing off this status, however if you find that orders are not appearing/completing, after allowing an hour for the order to process, please reach out to the Service Desk to investigate further.
We appreciate your patience and apologise again for the inconvenience this will have caused.
