August 07, 10:50am BST

Good morning,

We're aware of an issue that started yesterday shortly after our general maintenance, regarding notifications of customer's AOBO Status.

Please be advised these notifications are to be viewed as erroneous and can be ignored. This was caused by an issue in our system failing to synchronise between our platform and the Microsoft Partner Centre, resulting in these false positive notices.

Once we have repaired this issue, a new sync will take place. You may then act on any notifications as you deem fit. However for now, regarding the current notices, there should be no cause for concern.

If you do still wish to look into this for your customers and confirm all is as it should be, you may do so by following the guidance provided by Microsoft here:

https://learn.microsoft.com/en-us/partner-center/billing/partner-earned-credit-troubleshoot

If you do have any further questions, please do let us know.

We apologise for any inconvenience caused.

Kind regards,

Giacom Cloud - Service Desk