January 16, 4:08pm GMT

Good afternoon,

We're aware of an issue where some partners are unable to make payments via Cloud Market for their invoices. If you are impacted by this, you are able to call our finance team on 0330 4333 888 > Option 5 > Option 4 and they will be able to take the payment over the phone. 

In addition, we've identified that this issue is also impacting our Billing API service for Partners. If you are having an issue with this, and you've not already reported it, you can contact our support team and we can log this for you, so you will be notified once the issue is resolved. Alternatively, you can follow this status and we will update it as the issue progresses.

Our team are working on these issues to get them resolved as soon as possible.

We apologise for the inconvenience caused.

Kind Regards,

Giacom - Service Desk

January 30, 4:20pm GMT

Good afternoon,

After further investigation, a fix has been implemented by our Development Team, and after testing the Billing API is now working as intended, and it is possible to make payments via the Cloud Market again.

We will keep this in a monitoring state for the time being, however if you continue to experience issues, please reach out to the Service Desk to investigate further.

Kind Regards,

Giacom - Service Desk