Cloud Market Access and Performance Issues
Cloud Market Access and Performance Issues
May 06, 8:42am BST
May 06, 8:42am BST
Good morning,
We have received multiple reports of partners experiencing issues, when attempting to navigate and make changes to customers within the Cloud Market - Cloud Platform.
We are investigating this at high priority, and we will provide further information as soon as possible.
Kind Regards,
Giacom - Service Desk
May 06, 9:54am BST
May 06, 9:54am BST
Our Development Team after further investigation, have identified that a network issue is causing this behaviour.
We are continuing to work on rectifying this at the highest priority, and we apologise again for the inconvenience and impact this is having on partners.
Kind Regards,
Giacom - Service Desk
May 06, 1:23pm BST
May 06, 1:23pm BST
Good afternoon,
Thank you for your continued patience on this. After further investigation, a fix has been implemented and upon testing on external environments, the issue appears to be resolved.
Please can you please clear your browser cache, then retry accessing and utilising the Cloud Market.
If you continue to experience issues, please let us know and we will investigate further.
Kind Regards,
Giacom - Service Desk
May 07, 8:58am BST
May 07, 8:58am BST
Good morning,
After further monitoring and lack of new reports, we are confident the issue is now resolved.
We will close off this status, however if you are continuing to experience issues accessing/navigating the Cloud Market, please reach out to the Service Desk, to help investigate further.
Kind Regards,
Giacom - Service Desk
