August 16, 12:00am BST

The Acronis team will be migrating operations to a new data center, to enhance data center and network performance. The migration is performed in stages and in this stage they will be migrating the management/platform layer of the data centers. 

Planned start date: August 16, 2025. 

The Acronis team will continue to be on-site to oversee the transition and will continue to follow rigorous protocols to minimize any disruption to services. 

The following services will be impacted for up to 12 hours from the start of the maintenance: 

- All User interface and platform related services will not be available:
          - Management and backup console including any reporting, provisioning and integrations.
          - Cloud to Cloud backups for MS O365 and Gsuite and physical backup to cloud hosted/hybrid storages and Email archiving
          - Failover/Failback for Disaster Recovery
          - EDR/XDR alerts, investigation and response functionality including MDR
          - Remote monitoring and management (RMM) and Professional services automation (PSA)
          - Email and Collaboration apps security, Security Awareness training
          - Files Cloud and Notary

The following services will be impacted for up to 48 hours from the start of the maintenance: 

- Search capability for backups will not be available for:
          - Microsoft O365 and Gsuite Backup
          - Email archiving.

- Physical backup, running DR and all agent base services will continue to operate: 
          - Backup to local storage (SMB, network locations) of physical workloads
          - DR Primary servers and VMs in a failover status
          - EDR/XDR Antivirus and Antimalware
          - Data loss prevention as per the applied rules

The public IP range associated with the EU1 data center will change as a result. 

Actions needed prior to the migration date:

Before the scheduled maintenance date, please make sure the outbound destination IP subnets listed below are allowed on your customers' firewalls to ensure uninterrupted cloud connectivity. Also, please keep the old destination IPs for a period of 90 days after the migration.

Once the migration has concluded, please check that all your services are up and running. No specific actions are required on your part.