October 09, 9:29am BST

We're aware of an issue when placing Microsoft 365 orders, specifically when upgrading, modifying or managing renewals. 

If your customer hasn't had their Microsoft Customer Agreement (MCA) signed either on, or after, 01/04/2023, their orders will fail, despite appearing to have gone through as the order process completes on the portal.

You'll need to resign the MCA agreement for these customers. To do this, you can follow the 'Updating the MCA' steps in the article below:

How to Attest or Agree to the Microsoft Customer Agreement (MCA) - Cloudmarket

We're working on this as a priority to provide a prompt to resign the MCA when required. 

We apologise for any inconvenience.

Kind Regards,

Giacom - Service Desk