Acronis Cyber Cloud datacenter partially degraded - EU1
Acronis Cyber Cloud datacenter partially degraded - EU1
October 23, 9:23am BST
October 23, 9:23am BST
Good morning,
The Acronis Team have advised that Acronis Cyber Protect Cloud in the France and UK (EU1) data center is degraded. The Acronis Cloud team are working on the issue resolution and will provide a further update as soon as possible.
Incident details: Acronis Operations Team has determined a server issue and is actively working on it at this time.
Affected by incident: Files Cloud, DR Cloud, Web Restore, Backup and/or Restore operations, Disaster Recovery as a Service, C2C, Acronis Cyber Protect Cloud, Perception Point Console
Not affected by incident: Notary, Acronis Cyber Protect Cloud
We apologise for the inconvenience this is causing.
Kind Regards,
Giacom - Service Desk
October 23, 1:29pm BST
October 23, 1:29pm BST
Good afternoon,
The Acronis Team have advised that Acronis Cyber Protect Cloud in the France and UK (EU1) data center is now resolved. The full notification can be found below.
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Dear Partner, If you continue to experience issues logging into the portal, please clear your browser cache, or try using an incognito/in private browser. If after trying this, you continue to be unable to login, please reach out to our team via the usual channels (Phone, Email, Live Chat) so that they can investigate this for you. Kind regards, Giacom - Service Sesk |
October 28, 2:10pm GMT
October 28, 2:10pm GMT
Good afternoon,
After continued monitoring, we are not satisfied that the login issues are now resolved.
If you have any further issues logging into the Acronis Management Portal, please reach out to our team via the usual channels.
Kind regards,
Giacom Cloud Support Team
