July 28, 3:05pm BST

Good afternoon,

We've become aware of an issue affecting multiple newly created Microsoft 365 Tenancies where the Exchange Admin Centre, Microsoft are investigating this as a potential broader issues in their services. 

Once we have a further update, we will let you know.

Kind Regards, 

Giacom Cloud - Service Desk

July 28, 3:33pm BST

Good afternoon,

Microsoft have published a Service Health status for  "EX1441422 - Admins are unable to provision Exchange Online mailboxes or connect to Exchange Online PowerShell." 

"Mailboxes are not created after Exchange Online licenses are assigned. In addition, admins receive the following error when attempting to connect to Exchange Online PowerShell. "Module could not be correctly formed. Please run Connect-ExchangeOnline again.""

If you are having this issue you should be able to follow this on the Service Health page of your admin centre.

We will update you as we get further information.

Kind Regards, 

Giacom Cloud - Service Desk

July 29, 10:06am BST

Good morning,

We've had confirmation from Microsoft, and some of the partners that have been affected, that this issue is now resolved.

We are confirming these on our existing cases before marking the issue as resolved.

If you do have a ticket open for this, find that it is working and we are yet to get back to you, please do let us know.

Kind regards,

Giacom Cloud - Service Desk

July 30, 11:06am BST

Good morning,

We are getting increasing reports of the return of this fault. As such we are working with Microsoft again to get information on the current nature of the fault.

If you are experiencing this issue,and have not done so already, please do let us know.

Kind Regards, 

Giacom Cloud - Service Desk