September 28, 12:42pm BST

Good afternoon,

We are aware of an issue impacting our parthers when placing orders via Cloud Market.

We are working on resolving this issue as a top priority. 

Our sincerest apologies for any inconvenience caused.

Kind regards,

Giacom Cloud - Service Desk

September 28, 1:16pm BST

Good afternoon,

We are pleased to report that the issue should now be resovled. 

If you are still seeing the issue, please sign out of Cloud Market, clear your cache (or try another browser) and sign back in. If the issue continues, please contact our support team.

Orders that have been placed, that have failed, will be re-ran by us, so there is no need to place a duplicate order. 

If you are concerned you have a duplicate order, please contact our teams ASAP and we can resolve any conflicts for you.

Kind regards,

Giacom Cloud - Service Desk