November 09, 12:50pm GMT

Good afternoon,

We've received a number of reports from our Partners, advising that some of their client's Admin Centres are showing some of their assigned licenses as "Non-Profit". 

We can confirm, that for those impacted, these licenses remain correct in both Giacom's Cloud Market and our Partner Center, where the licenses are sourced from. 

Whilst we have not had any confirmation from Microsoft at this time regarding the issue itself, we can see that this appears to be simply a UI issue where the licences are showing as the wrong SKU. 

Unless your users are experiencing impact to their services, then there is no need to report this at this time. As your billing will remain unaffected and once Microsoft identify and resolve the issue, the UI will return to the expected view. Should this change for any reason, we will update this status to reflect that. 

If your users are experiencing impact to their services, please do let us know and we can investigate as to the nature of this and if it is related. 

If you do have any further questions, please feel free to contact our support team.

Kind regards,

Giacom Cloud - Service Desk