Current Status

Uptime Summary for Cloud.Market

TOTAL UPTIME FOR THE LAST 30 DAYS
98.56%
Affected components: Platform Cloud Cloud.Market Billing API

Current Incidents

This Week
Modern Workplace Microsoft Microsoft 365 Exchange Online Microsoft Teams Dynamics Power BI Perpetual Licencing
Oct-9, 9:29am BST
[In progress]

We're aware of an issue when placing Microsoft 365 orders, specifically when upgrading, modifying or managing renewals. 

If your customer hasn't had their Microsoft Customer Agreement (MCA) signed either on, or after, 01/04/2023, their orders will fail, despite appearing to have gone through as the order process completes on the portal.

You'll need to resign the MCA agreement for these customers. To do this, you can follow the 'Updating the MCA' steps in the article below:

How to Attest or Agree to the Microsoft Customer Agreement (MCA) - Cloudmarket

We're working on this as a priority to provide a prompt to resign the MCA when required. 

We apologise for any inconvenience.

Kind Regards,

Giacom - Service Desk

Platform Cloud Cloud.Market Billing API
Oct-7, 12:26pm BST
[In progress]

Good afternoon,

Our team believe they've identified the cause of this and implemented a fix. 

We are monitoring the situation to ensure there are no further issues.

We apologise for the inconvenience caused.

Kind Regards,

Giacom - Service Desk

History

Oct 10
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