Good afternoon,

We are currently working on a known issue for some partners where their Azure Usage breakdowns do not add up to match their Azure Invoice. 

The issue is caused by some invalid records that are displayed in the Azure Usage breakdown.

We are working on resolving this issue and will provide any updates as and when this changes.

We apologise for any inconvenience caused.

Kind regards,

Giacom - Service Desk

We can confirm that our development team believe the issue to be resolved.

Our testing shows that orders are now completing successfully on the Cloud Market for the affected products.

We will continue to monitor the behaviour encase we receive further reports. If you encounter this issue please contact the Giacom Cloud Service Desk

Good afternoon,

We're aware of an issue where some partners are unable to make payments via Cloud Market for their invoices. If you are impacted by this, you are able to call our finance team on 0330 4333 888 > Option 5 > Option 4 and they will be able to take the payment over the phone. 

In addition, we've identified that this issue is also impacting our Billing API service for Partners. If you are having an issue with this, and you've not already reported it, you can contact our support team and we can log this for you, so you will be notified once the issue is resolved. Alternatively, you can follow this status and we will update it as the issue progresses.

Our team are working on these issues to get them resolved as soon as possible.

We apologise for the inconvenience caused.

Kind Regards,

Giacom - Service Desk